Dr. Ari Novick was featured on CNN’s network show Issues with Jane Valez-Mitchell as their anger management panel expert covering the recent Jet Blue incident involving the airline flight attendant who lost his cool.
While some of the panel members argued the flight attendant did the right thing by fighting back against a rude passenger by making this “statement” , most would agree it his behavior was totally inappropriate.
While venting feels extremely good in the moment, it often has a huge cost. In the case of Mr. Slater, the Jet Blue flight attendant, he not only lost his job, but is now under investigation with criminal charges pending.
Flight attendants are under an enormous amount of stress, and this incident speaks loudly and clearly for airlines to put their flight attendants through anger management classes and training.
Flight attendance simply do not get trained in how to better manage their own stress more effectively. Prevention is key. We gladly invite the FAA to contact our agency to discuss how such training could be implemented.
Information about his anger management training or online anger management classes for employees